How Will Banks Secure the New Channels — Messaging, Video, Chatbots?

The first video banking call crossing the Atlantic took place this week. A new virtual assistant (TouchAssist) and a new personal finance chatbot (Trim) both launched yesterday. Facebook Messenger recently reached 1 billion users — and 18,000 bots.

There are more ways for customers to talk to banks than ever — and therefore, more avenues for fraud to travel. How will banks secure these channels?

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Editorial Staff

Editorial Staff at SG Fintech is a team of Fintech enthusiasts.